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#37167 [TicketAdmin] add: notification ticket_create email template config (#37229)

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* #37167 [TicketAdmin] add: notification ticket_create email template config

* #37167 [Lang] add: langs trans
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evarisk-kilyan 2026-02-17 20:31:53 +01:00 committed by GitHub
parent 7786bfcd0a
commit da1ea959cb
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37
htdocs/admin/ticket.php
View file

@ -231,6 +231,17 @@ if ($action == 'updateMask') {
$error++;
}
$notification_email_template = GETPOST('TICKET_NOTIFICATION_EMAIL_TEMPLATE', 'alpha');
$notification_email_template_description = 'Template email for ticket create notification';
if (!empty($notification_email_to)) {
$res = dolibarr_set_const($db, 'TICKET_NOTIFICATION_EMAIL_TEMPLATE', $notification_email_template, 'chaine', 0, $notification_email_template_description, $conf->entity);
} else {
$res = dolibarr_set_const($db, 'TICKET_NOTIFICATION_EMAIL_TEMPLATE', '', 'chaine', 0, $notification_email_template_description, $conf->entity);
}
if (!($res > 0)) {
$error++;
}
$mail_intro = GETPOST('TICKET_MESSAGE_MAIL_INTRO', 'restricthtml');
$mail_intro_description = "Introduction text of ticket replies sent from Dolibarr";
if (!empty($mail_intro)) {
@ -699,6 +710,32 @@ print $formcategory->textwithpicto('', $langs->trans("TicketEmailNotificationToH
print '</td>';
print '</tr>';
include_once DOL_DOCUMENT_ROOT.'/core/class/html.formmail.class.php';
$formmail = new FormMail($db);
$formmail->fetchAllEMailTemplate('ticket_send', $user, null, -1); // We set lang=null to get in priority record with no lang
$arrayofmessagename = array();
if (is_array($formmail->lines_model)) {
foreach ($formmail->lines_model as $modelmail) {
//var_dump($modelmail);
$moreonlabel = '';
if (!empty($arrayofmessagename[$modelmail->label])) {
$moreonlabel = ' <span class="opacitymedium">('.$langs->trans("SeveralLangugeVariatFound").')</span>';
}
// The 'label' is the key that is unique if we exclude the language
$arrayofmessagename[$modelmail->label.':ticket_send'] = $langs->trans(preg_replace('/\(|\)/', '', $modelmail->label)).$moreonlabel;
}
}
// Email template for notification of TICKET_CREATE
print '<tr class="oddeven"><td><label for="TICKET_NOTIFICATION_EMAIL_TEMPLATE" class="block">'.$langs->trans('TicketEmailNotificationTemplate').'</label></td>';
print '<td class="left">';
print $form->selectarray('TICKET_NOTIFICATION_EMAIL_TEMPLATE', $arrayofmessagename, getDolGlobalString('TICKET_NOTIFICATION_EMAIL_TEMPLATE'), 'None', 0, 0, '', 0, 0, 0, '', '', 1);
print '<td class="center">';
print $formcategory->textwithpicto('', $langs->trans('TicketEmailNotificationTemplateHelp'), 1, 'help');
print '</td>';
print '</tr>';
// Check "Notify thirdparty" by default on ticket creation
print '<tr class="oddeven"><td>'.$langs->trans("TicketAutoCheckNotifyThirdParty").'</td>';
print '<td class="left">';

2
htdocs/langs/en_US/ticket.lang
View file

@ -78,6 +78,8 @@ TicketEmailNotificationReplyTo=E-mail that must appears to recipient as the send
TicketEmailNotificationReplyToHelp=Sender e-mail to use as the Reply-To to send the notification emails for tickets creation or message addition. If defined, this is the email that the recipient will reply to instead of the From. For example: support@example.com
TicketEmailNotificationTo=Notify ticket creation to this e-mail address
TicketEmailNotificationToHelp=If present, this e-mail address will be notified of a ticket creation (in addition to any other default recipients)
TicketEmailNotificationTemplate=Ticket email notification template
TicketEmailNotificationTemplateHelp=If defined, this email template will be used for ticket notifications (creation, updates, etc.) instead of the default template.
TicketNewEmailBodyLabel=Text message sent after creating a ticket
TicketNewEmailBodyHelp=The text specified here will be inserted into the email confirming the creation of a new ticket from the public interface. Information on the consultation of the ticket are automatically added.
TicketParamPublicInterface=Public interface setup

2
htdocs/langs/fr_FR/ticket.lang
View file

@ -78,6 +78,8 @@ TicketEmailNotificationReplyTo=E-mail qui doit apparaître au destinataire comme
TicketEmailNotificationReplyToHelp=Adresse e-mail de l'expéditeur à utiliser comme adresse de réponse pour l'envoi des notifications de création ou d'ajout de message tickets. Si cette adresse est définie, le destinataire répondra à cette adresse plutôt qu'à l'adresse de l'expéditeur. Par exemple : support@exemple.com
TicketEmailNotificationTo=Notifier la création du ticket à cette adresse e-mail
TicketEmailNotificationToHelp=Si elle est présente, cette adresse e-mail sera notifiée de la création d'un ticket (en plus de tous les autres destinataires par défaut)
TicketEmailNotificationTemplate=Modèle d'e-mail pour la notification de ticket
TicketEmailNotificationTemplateHelp=Si défini, ce modèle d'e-mail sera utilisé pour les notifications liées aux tickets (création, mise à jour, etc.) à la place du modèle par défaut.
TicketNewEmailBodyLabel=Texte du message envoyé après la création d'un ticket
TicketNewEmailBodyHelp=Le texte spécifié ici sera inséré dans l'e-mail confirmant la création d'un nouveau ticket depuis l'interface publique. Les informations sur la consultation du ticket sont automatiquement ajoutées.
TicketParamPublicInterface=Configuration de l'interface publique\n